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Retail Professional & Customer Support
I am a results-driven professional with a strong background in customer service management where I have skillfully led teams to ensure a friendly and efficient customer experience. My ability to resolve high-priority customer complaints with efficient empathy has strengthened customer satisfaction. I take pride in implementing new systems to streamline customer service processes. By consistently exceeding sales goals in retail, phone, and email transactions, I have demonstrated my dedication to driving revenue. Representing a dynamic brand in a competitive retail landscape underscores my commitment to enhancing brand visibility and success. My hands-on experience in inventory, merchandise management, and sales further reflects my expertise in delivering exceptional results.
UR Fancy Shop
In addition to my responsibilities as a creative director and educator, we curate and organize a variety of events at our store. This includes makers markets, pop-ups, product launches, and in-store happenings like live drawing sessions and tarot readings. We prioritize setting clear customer expectations to guarantee the seamless execution of our events and to ensure customer satisfaction. Our commitment extends to assisting customers in discovering the ideal, unique gifts for their loved ones. Whether in-store or online, we are dedicated to providing friendly and helpful customer service via phone, email, and social media.
BAGGU - Customer Support
I led a diverse team of three individuals to ensure a friendly and efficient customer experience. Innovatively implemented new systems to streamline office processes, and took charge of daily order fulfillment, overseeing all web orders. Actively participated in sales meetings, providing valuable customer feedback to design and planning teams. Managed all aspects of sample lending and collaborated closely with the production manager to facilitate effective communication with factories and vendors. Coordinated marketing initiatives in conjunction with our warehouse manager, focusing on delivery dates, web product launches, and maintaining inventory integrity. Additionally, provided support to the Wholesale team in managing orders.
Gary Graham - ABC Home Boutique sales associate
In the image above, Gary and I are seen trying on the latest collection, where he walked me through the intricacies of the garments to enhance my knowledge for customer education. I consistently surpassed sales targets by successfully completing transactions for high-end apparel through various channels, including retail, phone, and email. Additionally, I managed the end-to-end process, handling order shipments, cultivating positive relationships with clients and vendors, and positioning the brand prominently in a diverse retail environment to enhance visibility and competitiveness. My responsibilities also encompassed overseeing inventory, merchandise, and driving sales.
In God We Trust - Sales Associate
Commencing in 2014 as a key holder, I assumed responsibilities such as organizing, restocking, cleaning, and managing opening and closing procedures. My role extended to assisting customers with try-ons and selecting the right items. Additionally, I served as a representative for the IGWT jewelry line, facilitating custom orders for jewelry and engravings. My commitment to excellent customer service was evident in my assistance to individuals with various needs and inquiries.
Events at UR Fancy Shop
At our shop, we organize a diverse range of events, spanning from makers markets to engaging in-store happenings. Our team has conceptualized, coordinated, and successfully executed numerous events, showcasing our commitment to creating memorable experiences. Explore videos from some of our past events below.